Technical Support Engineer REMOTEPERMANENT

Job Description

Pixel & Tonic, the team behind Craft CMS, is looking for an experienced Technical Support Engineer. The ideal candidate enjoys diving into complex technical issues, is experienced with Craft CMS and Craft Commerce, and has some time overlap with Pacific Time working hours. We take pride in providing exceptional customer support, so it's important that this candidate has excellent written and verbal communication skills, is friendly, and has a good sense of humor. At Pixel & Tonic, we work hard to create software that developers love using, but we like to have fun while we do it!

In this role, you'll have the opportunity to:

  • Make a meaningful impact on thousands of customers and developers by helping them solve technical issues they're encountering with Craft CMS and first-party plugins
  • Help shape the future of support at Pixel & Tonic by developing tools and creating guides
  • Travel internationally for conferences and team trips
  • Work remotely from anywhere in the world
  • Have access to all the tools and tech you need to work effectively
  • Earn a competitive salary with profit sharing and healthcare benefits

To succeed in this role you should have the following skills and experience:

  • Experience with Craft CMS and Craft Commerce
  • Experience with modern PHP development
  • Experience with PhpStorm and Xdebug
  • Experience with the Yii framework
  • Excellent written and verbal communication skills
  • Ability to communicate effectively with both technical and non-technical customers
  • Ability to analyze complex problems and present solutions
  • Are self-motivated and can work independently

How to Apply

If solving complex support tickets and helping shape the future of Craft CMS sounds like your kind of challenge, we want to hear from you! Instead of your standard resume and cover letter, please send a short write-up addressing your experience, how it pertains to the skills listed above, and why you want to work for Pixel & Tonic, to [email protected], with “Technical Support Engineer” in the subject line.

This is a full-time salaried position.

Contact Info

  • Company: Pixel & Tonic
  • Location: Worldwide
  • Email Address:
  Posted February 15, 2019